Refund policy

If you are not completely satisfied with your item(s) Please return item(s) in a saleable, unworn and undamaged condition, in its original packaging within 14 days of receipt.

Please respect that we are a small business with limited stock holding and we require a two week turn around in order to deal with refunds and seasonal pieces.

Refunds will be credited to your original method of payment and will exclude the original postage fee.

Please allow at least up to 28 days for your refund to be fully processed from the day you return the products to us.

TO PROCESS A REFUND PLEASE FILL OUT THIS FORM

https://stonedwaisted.returnscenter.com/

When returning your goods, please make sure to post back your item(s) by using recorded delivery and ensure the parcel is insured against loss or damage. We will not refund any product that is delivered to us in unoriginal condition. Please also make sure to provide us with a tracking reference for your return via email. We cannot be responsible for any returns that don't find their way back to Stoned & Waisted.

Refunds are not available on earrings due to hygiene reasons unless the item(s) are damaged or faulty.

We do not refund the cost of return or delivery of your order. We are also not responsible to refund the cost of any import tax or duties which may have been issued with your order if you are an international customer.

Kindly note refunds are not available on any sample or on sale items, these are final priced pieces and cannot be refunded or exchanged.

Please note that all made-to-order and bespoke orders are not eligible for return or exchange. These are final sale and can also not be returned for store credit.

Refunds can only be carried out if you return your order to Stoned & Waisted via the provided returns address which can be found when filling out the returns form via the portal link above.

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out a this online form within 14 days of receipt to report your case. All item(s) are checked when returned and if we find that your item is faulty and not returned in it's original condition we will contact you accordingly to discuss your case as we are not liable to refund you the full cost of the item(s).

Please note that we monitor the number of returns made by customers and continued returns in breach of our T&Cs will be flagged and may, at our discretion, lead to future returns being refused.

If you have any issues with returning your items please Contact Us quoting your order number, name, email address and the item(s) you wish to return accompanied by a reason for return.