Refund policy

We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition, in its original packaging within 14 days of receipt.

Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products. Please also note that items must be returned with all barcode tags and labels intact.

To return your goods, please post back by using recorded delivery and ensure the parcel is insured against loss or damage. We are very sorry but we cannot be responsible for any returns that don't find their way back to Stoned & Waisted.

Refunds are not available on earrings due to hygiene reasons unless item(s) are damaged or faulty. Please provide a tracking reference for your return.

Refunds are not available on sample items, these are final sale and cannot be refunded or exchanged.

Refunds can only be carried out if you return your order to Stoned & Waisted at the provided returns address. All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out a Return Request form online. All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges.

If you have any issues with returning your items please Contact Us quoting your returns number, order number, name, items you wish to return and reason for return.